Benzcy Enterprises Support Services helps you maintain higher availability and IT performance with integrated maintenance, support and managed services for Benzcy products.

The FREE SERVICE WARRANTY PROGRAM (FSWP) means complete services which will ensure satisfactory operations of the printers covered by the FSWP together with the exclusive supply of consumables or toner cartridges for all the printers covered in the program.

Your benefits under the FSWP are as follows:

1. Free replacement of service parts.
2. Free repair service within the installation place.
3. Free preventive maintenance.
4. Free replacement printer for obsolete models.
5. Free back up unit printers.

To inquire more about FSWP please call our Technical Support Department at 02 209 4702 / 7094980 / 7094992 local 101 or technical@benzcy.com


All products are covered by 90 days warranty. We have to limit any claim under this warranty to the customer who purchased such product and only while such customer owns such product. The Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than our company. Any claim with respect to such products where the purchaser seeks a refund of the purchase price must be made 90 days from the original date of shipment by our company.

All Products supplied by Benz-cy Enterprises Inc. shall conform to the manufacturer standards and specifications with respect to both material and workmanship.

Ink Cartridge Troubleshooting

Installing your print cartridge properly

  • Your ink cartridges will last longer if you do not remove your cartridge from the protective wrapping until it's ready for use.
  • The ink cartridge should be placed upright for at least 30 minutes prior to use; this will allow the ink to flow down to the print head and allow any oxygen bubbles to rise up and away from the print head.
  • Be sure you've removed the plastic strip from the ink cartridge.
  • Install the print cartridge(s).
  • Run the head cleaning cycle at least one time.
  • Print a test page to make sure the print cartridge(s) are installed and functioning properly.

    The print quality is not very good

  • Run the head cleaning cycle 2 - 3 times.
  • If this does not work, please contact us.

    The ink cartridge is not being recognized

  • Be sure that you have removed the plastic strip covering the cartridge vent holes. (the plastic is generally yellow in color)
  • Remove the ink cartridge from the printer.
  • Power OFF the printer for 2 minutes.
  • Power ON the printer and re-install the ink cartridge(s).
  • Run the head cleaning cycle.
  • Prints Only White Page

  • Be sure tape has not been removed from printhead.
  • Air may be trapped inside cartridge. Ensure tape covering printhead has been removed. Wrap the cartridge in an absorbent paper towel and shake lightly. White Lines and Streaks.
  • Printer contacts may be worn or dirty OR your printhead may be partially clogged. Try this to fix:
  • Moisten a nonabrasive towel; gently wipe printer contacts.
  • Avoid touching contacts with your fingers.
  • Soak the printhead in warm water for 5 minutes. Blot printhead with a nonabrasive towel. Reinstall and use printer cleaning cycle.

    Leaking Cartridge

  • The likely cause of this is that the internal pressure is unbalanced. To fix this rest cartridge (printhead facing down) on paper towel and allow excess ink to balance.
  • Color Mixing / Cross Contamination

  • This is likely caused by one one color bleeding into another. To fix this set the ink cartridge (printhead down) onto folded, moistened paper towel for 5 minutes, then reinsert into printer.

    Generally Poor Print Quality

  • This is likely caused by paper fiber and/or debris buildup in the ink cartridge carriage. To fix this refer to your printer user guide to run routine cleaning cycles. We recommend running routine maintenance on your printer to maintain peak performance and prevent debris buildup.

    Cartridge Not Registering

  • To fix this: (1) Verify that tape is removed from the printhead. 2. Gently wipe cartridge printhead and printer circuitry with a nonabrasive towel to ensure there is no debris. 3. Turn printer off. Unplug power cord and other cables. Wait 30 seconds. Plug cords and cables back in.